General Terms and Conditions

Terms of use

Sail Croatia Adventures

1. RESERVATION

For reservations, please make on-line booking via www.sail-croatia-adventures.com or send an e-mail to  info@sail-croatia-adventures.com. All prices are based on tariffs in effect at the same time of publication of this web, and are subject to reconfirmation at the time of booking. If you are sending an email inquiry ,we will check availability and send an email with the booking confirmation/proforma invoice.

2. DEPOSIT AND PAYMENT

IF YOU CHOOSE ONLINE PAYMENT VIA CREDIT CARDS

Deposit of EUR 100 per person must be received at the time of booking. This deposit is non-refundable and forms part of your final payment. The balance is due 30 days prior to tour departure. If we do not receive final payment by the specified date, we reserve the right to cancel the reservation.

IF YOU CHOOSE TO PAY VIA BANK WIRE FROM ABROAD

Deposit of EUR 100 per person must be received at the time of booking. This deposit is non-refundable and forms part of your final payment. The balance is due 30 days prior to tour departure. If we do not receive final payment by the specified date, we reserve the right to cancel the reservation.

Upon execution of the remaining balance or the full amount, we will send travel document / voucher. Final invoice will be send at the end of the tour. For late bookings (less than 30 days prior to departure), full payment is required at the time of booking. In the case of billing errors, we reserve the right to re-invoice with correct pricing. Service charge is not included in the price and therefore please tip at your own discretion.

3. CANCELLATION FEES

Cancellations must be advised in writing. Per person cancellation fees apply as follows:

No. of days prior to departure Cancellation Fee
30+ days prior to commencement of service Full deposit 100 EUR
29 – 22 days 35% of the total
21 – 15 days 50% of the total
14 – 0 days, no show 100% of the total

“Departure day” is considered the date services begin.

4. GUARANTEED DEPARTURES

In 2021 we intend to operate all our schedule departures. In case of any unforeseen circumstances, we reserve the absolute right to change and/or alter any specific departure date, and amend or cancel any of the arrangements for particular itinerary. Should insufficient numbers book the tour we can close the departure. In the unlikely event that a departure is cancelled, we will re-book passengers on the same tour with a different departure date. All re-bookings are subject to availability. If that tour is unacceptable, we will refund all funds paid to us; there is no additional liability. We cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of air tickets, ground transportation, extra accommodation surcharges, travel insurance, visa fees, taxes or any other travel arrangements not made through us.

5. REFUNDS FOR UNUSED SERVICES

No refunds will be made for unused services (like transfer services) or unused part of the program included in tour price once travel arrangements have commenced, especially in the cases where passengers are unable to travel due to invalid travel documents (passports, visas). In case that client cannot find the arrival transfer/driver at the airports, they have to call emergency contact number in the travel documents.

6. COMPLAINTS

Any complaints regarding service have to be given directly on the ship to the captain on the spot or by email: info@sail-croatia-adventures.com. Complaints have to be sent to us within 15 days from the customer’s departure. Otherwise, such complaints will not be taken into consideration.

8. INSURANCE

We strongly recommend insurance to cover cancellation charges, trip interruption, accidents and baggage loss. We accept no responsibility for damage or loss of baggage or other personal property.

9. DELAYED ARRIVAL

We do not cover any refunds for missed /late flights and, subsequently, late arrival/no start of the cruise. All additional costs have to be settled on the spot by passengers.

10. PASSPORTS AND VISAS

A valid passport is required for all tour participants. All passengers, regardless of the passport they hold, should check with the appropriate consulates to determine if any visas are needed. Securing any needed visas is the responsibility of the tour participant.

For cancellations due to pandemic restrictions or health issues connected directly to CV19, deposit is REFUNDABLE or can be used as a credit in 2022 or later.

11. YOUNG TOUR PARTICIPANTS

Tour participants under 18 years must be accompanied by an adult.

12. HEALTH REQUIREMENTS

Tour participants should check with the consulates and local health boards for the latest health requirements. No medical expenses will be covered for illnesses that occur prior to arrival or on the tour.

13. PETS

Due to safety reasons and comfort for all passengers, animals are not allowed on our cruises.

14. SAFETY

Please be aware that during your participation in tours certain risks and dangers may arise beyond our control including; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. We will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that we will use our best efforts to ensure that adequate measures are taken.

15. RESERVATION CHANGES-CRUISES

In case of Cruises, is it possible to change reservation until 30 days before departure at 30 EUR fee per passenger plus extra costs if applies in case of a different date/ cruise /cabin type. Within 30 days before departure standard cancellation fees will be applied.

16. FORCE MAJEURE

In case of any unforeseen circumstances during your cruise, including but not limited to: weather conditions, low or high waters, lock schedules, acts of God, government actions, political turmoil, disease, strikes, terrorism, general break down of equipment, closures or black outs of certain attractions listed in the program or similar, we reserves the absolute right to change and/or alter any specific sailing date, itineray or a series of departure. In the unlikely event of a cancelled sailing date, we reserve the right to offer an alternate date. If that tour is unacceptable, we will refund all funds paid to us; there is no additional liability.

17. SHIPS RULES

Passengers on board are obliged to abide to the ship rules, as captain is responsible for the safety of all passengers and the crew. Jumping and diving from the boat during navigation, as well as climbing on the masts, is strictly forbidden. Swimming far from the boat or the coast should be avoided. It is strictly forbidden to throw rubbish into the sea. It is not allowed to bring drinks and food on the boat, except personal care products, liquid medicine, food products for infants and special diets. Tap water on the ship is not safe for drinking. Water is scarce on every boat, therefore please be very rational with it. The same applies to the electricity which runs on the generator.

18. GROUP BOOKINGS AND CHARTER

For Group Bookings OR charter different Terms and Conditions may apply. Please contact us on info@sail-croatia-adventures.com for further information.